Customers have 14 days from the day received items to request a replacement or return.
1. Replacement order
Customer will receive replacement items if:
- The product itself is flawed;
- The quality of the printing is poor;
- Final product is materially different than the design presented on our website;
- The following information of product is not the same as the order: type, size, color, printing content.
To request a replacement order, please give us the order number and email address you have used to place the order and a picture of wrong/ damaged itemOnce your information is confirmed, we will print a replacement product and send it right out!
We Only accept return items which meet all of following conditions:
- Within 14 days of receipt of your item(s)
- In original condition
- Unwashed and Unworn
- The Item should be new in box in order to return.
Please do exactly following instructions to return items:
- Return contact info: Please give us the order number and email address you used to place the order by sending an email to firstname.lastname@example.org
- Ship the package to the address we provided and give us the tracking number from post office or couriers.
- Notice: Please do not ship to the address you see on the package. We will not be responsible if your package is lost.
- Once your return is received and inspected, we will send you a notification email to let you know that your order will be approved or rejected refund in your case. Then your refund will be processed within 5 business days.
- Shipping cost is not refundable in any case and you will be responsible for covering the cost of return shipping.
- Method of refund: the same form of payment that customer used to place order (Credit card or Paypal)
3. Exchange Size
We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $11.99 for each unisex t-shirt and mug item and $15.99 for each other items.
To request an exchange size, please give us the order number and email address you used to place the order and the size you would like to change toIf you are not satisfied with your purchase, please contact TeeEver at email@example.com . We'll make it right